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Newegg: Online Electronics Retailing

November 25, 2013

Offering a huge array of products Newegg Inc. runs a highly successful website that has millions of customers ordering items. It’s not only in the area of sales the company is known for but also for its customer service.

If there’s one example of a highly successful online ecommerce electronics business then it must be Newegg Inc.  It is a leading electronics-centered e-retailer in the U.S. It does business through its website Newegg.com which was founded in 2001. The company is known for its good customer service.

Success comes in the form of over 18 million registered users. These customers are provided with a comprehensive array of the latest consumer electronics products, detailed product descriptions and images, and how-to information and customer review. Customers have the opportunity to interact with other computer, gaming and consumer electronics enthusiasts through the site’s online tech community.

Newegg.com offers over 3 million products and 2 million customer reviews. It provides quick delivery and has cutting-edge logistics. The firm owns and operates more than 1,000,000 sq. ft. of warehouse space in the U.S. alone. Its customer service personnel can be contacted on phone, email, and online chat. Thus is provides multiple avenues for customers to get in touch.

The firm sells desktops and laptop computers along with all related components to build or repair one self. It also offers cell phones, digital cameras, home appliances, networking devices, peripherals, DVDs, accessories, and software. It has a B2B website NeweggBusiness.com. The products it carries include Canon, Sony, Toshiba, Viewsonic, Apple and ATi.

While noted for catering to tech gurus and those who like to do it yourself the firm also caters to novices and anyone who just likes to shop online. The firm doing great business today but it started during challenging times. Traditionally, the egg is a symbol of birth and unlimited potential. The founders chose “Newegg” as the company name to signify new hope for e-commerce during a period when e-commerce businesses were finding it hard to survive.

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